Privacy Policy for Aussie Fitness Hub
At Aussie Fitness Hub, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, including personal training, group fitness classes, nutrition coaching, online fitness programs, corporate wellness solutions, and sports performance training.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes your name, date of birth, contact details (e.g., phone number, email address, postal address), emergency contact information, and payment details (e.g., credit card information, bank details).
- Health and Fitness Information: To tailor our services effectively, we may collect information about your health status, medical history, injuries, fitness goals, exercise habits, nutrition preferences, and progress tracking data. This may include sensitive health information.
- Website and Usage Data: When you visit our site or use our online platforms, we may collect information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
- Communications: Records of your communications with us, including emails, phone calls, and messages through our online platforms.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and manage your personal training, group fitness classes, nutrition coaching, online programs, corporate wellness solutions, and sports performance training. This includes tailoring programs to your specific needs and goals.
- Communication: To communicate with you regarding your bookings, appointments, service updates, and to respond to your inquiries.
- Billing and Payments: To process payments for the services you receive.
- Service Improvement: To understand how our services are used, gather feedback, and continuously improve our offerings and online platform.
- Marketing and Promotions: With your consent, we may use your information to send you updates, promotional offers, or newsletters about our services. You can opt-out of these communications at any time.
- Legal and Safety: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Aussie Fitness Hub, our clients, or others.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services (e.g., payment processors, CRM systems, IT support, health professionals for specialized advice). These providers are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Rights
You have certain rights regarding your personal information under applicable data protection laws. These rights may include:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information, under certain circumstances.
- Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
- Objection: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Withdraw Consent: Where processing is based on your consent, the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page and encourage you to review it periodically. The "last updated" date at the top of the policy will indicate when the latest changes were made.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aussie Fitness Hub
1/15 Macquarie Street, Sydney, NSW, 2000, Australia